Privacy Policy at Mrbet Casino

This Privacy Policy explains what personal data we collect when you play at mrbet-aud.com, why we collect it, how long we keep it and the choices you have. It applies to every visitor and registered player.

What Data We Collect

Categories of personal data

We collect only the data we need to run a licensed casino. When you register, we ask for your full name, date of birth, email address, phone number and residential address. Before your first withdrawal, KYC verification adds a government-issued ID, a proof of address no older than 3 months and proof of your payment method.

• Identity data: name, date of birth, address, email, phone
• Verification documents: ID scan, utility bill, card or wallet confirmation
• Transaction data: deposits, withdrawals, bonuses, wagering history
• Technical data: IP address, device and browser identifiers, session logs
• Gameplay behaviour: bets placed, games played, wins and losses
• Marketing preferences: which offers you opted into and when

How We Use Your Data

Your data drives the operations you expect from us. We create and maintain your account, process deposits and withdrawals through PayID, cards, e-wallets or crypto, and complete the identity checks required before we release funds. Payment processing runs 0-1 hours for e-wallets and crypto, 1-5 business days for cards and bank transfer, and none of it works without accurate records.

• Account creation and management
• KYC and AML verification (processing up to 72 hours)
• Payment processing and fraud prevention
• Responsible-gambling monitoring, including deposit and loss limits
• Marketing and bonus offers, only with your consent
• Compliance with our legal and licensing obligations

Why the Law Lets Us

Our legal bases for processing

Contract: processing such as account setup, deposits and withdrawals is necessary to perform the agreement you enter when you register with us.

• Legal obligation: KYC, AML record-keeping and reporting to regulators under our Curaçao licence, number 8048/JAZ2017-042.
• Legitimate interest: fraud prevention, security monitoring and keeping our 6,500-game platform stable and safe.
• Consent: marketing emails, SMS offers and non-essential cookies, which you can withdraw at any time.

How Long We Keep It

We hold each category only as long as needed, then delete or anonymise it. Transaction and AML records stay for a minimum of 5 years after the last activity, as our licence requires. Marketing data is deleted the moment you withdraw consent or unsubscribe. Verification documents are removed within 30 days after account closure, unless the law requires longer storage.

Who We Share Data With

We never sell your personal data. We share it only with parties who need it to deliver our service, and each one is bound by data-processing agreements.

• Payment processors handling Visa, Mastercard, Skrill, MiFinity, Jeton and crypto transactions
• KYC and AML verification providers
• The Curaçao regulator and, where law requires, Australian authorities
• Analytics and hosting providers supporting mrbet-aud.com
• Game providers, limited to a pseudonymous player ID, never your full identity

Your Rights Over Your Data

You control your data, and we act on every request within 30 days. Email [email protected] or use 24/7 live chat and we will verify your identity before making any change. If you believe we mishandled your information, you can complain to the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

• Access: get a copy of the personal data we hold about you
• Rectification: correct anything inaccurate or out of date
• Erasure: request deletion where no legal retention duty applies
• Portability: receive your data in a machine-readable format
• Objection: object to processing based on legitimate interest
• Withdrawal of consent: stop marketing at any time, one click or one email

Cookies and Tracking

We use essential cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies that only load with your consent. You can change your cookie choices any time from the cookie banner or your browser settings. Full details, including a list of every cookie we set, are on our dedicated Cookies Policy page.

How We Protect Your Data

All traffic to mrbet-aud.com runs over TLS encryption, and stored verification documents sit in encrypted storage with strictly role-based access. Our team sees only the fields their job requires, and every access is logged. If a data breach occurs that risks your rights, we notify you and the relevant regulator without undue delay, and we test our defences regularly to keep it that way. Questions about this policy go to our data protection officer at [email protected].

Frequently asked questions

Do you share my data with game providers?

Only a pseudonymous player ID tied to your session. Providers like Pragmatic Play and Evolution never receive your name, email or payment details.

How long do you keep my ID documents?

Verification documents are stored in encrypted form and deleted within 30 days of account closure, unless our Curaçao licence requires keeping them for the regulatory 5-year period.

Can I get a copy of all data you hold about me?

Yes. Email [email protected] or use live chat and ask for a data access request. We verify your identity and deliver the copy within 30 days.

How do I stop marketing messages?

Withdraw consent any time via the unsubscribe link in any email, your account settings, or by contacting support. Marketing data is then deleted.