Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 live chat or email support@mr.bet and request a cool-off period or self-exclusion. We will apply it promptly, and it cannot be reversed before its stated expiry.

These Terms and Conditions govern your use of our platform at mrbet-aud.com. By registering an account you accept every clause set out below, so please read them before you play.

How You Accept Our Terms

When you tick the acceptance box during registration, or when you log in and place a real-money wager, you enter a binding agreement with us, Mr. Bet N.V., the operator of Mrbet Casino under licence 8048/JAZ2017-042 issued in Curaçao. The agreement takes effect immediately and remains in force until your account is closed or these terms are terminated.

We keep the current version of these Terms and Conditions on this page at all times. It is your responsibility to check for updates, and continued use of our platform after changes are published counts as acceptance of the revised version.

1. These terms, together with our Privacy Policy and Bonus Policy, form the complete agreement between you and us.
2. If any clause is held unenforceable, the remaining clauses stay in full effect.
3. You confirm you have read and understood the rules before your first deposit.

Who May Register With Us

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must be resident in a jurisdiction where online gambling is lawful. Players located in the United States, United Kingdom, France, the Netherlands, Spain, Italy, Belgium, Curaçao, Iran, North Korea or Syria may not hold an account with us.

1. One account per person, per household, per IP address and per payment method. Duplicate accounts may be suspended and balances forfeited.
2. Your registration details must be accurate and complete. Providing false information voids your right to winnings.
3. You must keep your login credentials confidential; activity under your account is presumed to be yours.
4. Verification (KYC) applies before your first withdrawal: government-issued ID, proof of address no older than 3 months, and proof of payment method. Verification can take up to 72 hours.
5. We may request repeated verification at any time as part of our legal and anti-money-laundering obligations.

Payments, Verification and Dormant Accounts

Deposits and withdrawals

You may deposit and withdraw through the methods listed in the cashier, including cards, e-wallets, bank transfer and approved cryptocurrencies. The minimum deposit is 15 AUD and the minimum withdrawal is 30 AUD. Withdrawal caps apply per day, week and month, and processing runs from under an hour for e-wallets and crypto up to 5 business days for cards and bank transfer. We charge no fees of our own; third-party payment provider fees may apply.

Withdrawals are only released after your identity verification is complete. Funds must be returned through the same method used to deposit wherever that is technically possible, in line with anti-money-laundering rules.

1. Wagering with funds that have not cleared, or reversing a deposit, is prohibited.
2. If your account stays dormant for 12 consecutive months, we may apply a reasonable administration fee and will notify you beforehand.
3. We may decline or hold a withdrawal pending checks required by law or by our payment providers.

Bonus Rules You Should Know

Bonuses, free spins, cashback, tournament prizes and loyalty rewards are governed by our Bonus Policy and by the specific conditions published with each offer. General rules apply to every promotion unless the offer states otherwise.

1. Bonuses carry wagering requirements that must be met within the stated validity period before winnings convert to withdrawable cash.
2. A maximum bet applies while a bonus is active. Bets above the cap may void the bonus and any winnings from it.
3. Some games contribute at a reduced rate or are excluded from wagering altogether; the contribution table is published with each offer.
4. Only one bonus may be active at a time unless we expressly state otherwise.
5. Withdrawal requests before wagering is complete forfeit the bonus and related winnings.
6. Offers are personal, non-transferable and limited to one claim per player, household or payment method.

Conduct We Will Not Tolerate

We run our platform on trust and fair play. Any attempt to gain an unfair advantage, defraud us or other players, or circumvent our controls gives us the right to block accounts, cancel bets, void bonuses and withhold funds, and where required to report the matter to the authorities.

1. Fraud, collusion, chip dumping, exploitation of software errors or manipulated game outcomes.
2. Chargebacks and deposit reversals on payments already used for wagering.
3. Multi-accounting and identity sharing to claim the same bonus more than once.
4. Bonus abuse, including low-risk betting patterns designed to extract bonus value.
5. Use of bots, scripts, automated tools or any third-party software that interferes with normal play.
6. Use of VPNs, proxies or other tools to mask your location and access our platform from a restricted country.

Your Right to Set Limits

Gambling should stay a form of entertainment, not a source of harm. Our responsible gaming tools let you control your own play, and we encourage you to use them from day one. Free confidential support is available in Australia through Gambling Help Online on 1800 858 858.

You may set or adjust deposit limits and loss limits, switch on session reminders, take a cool-off period, or self-exclude from our platform for a fixed or indefinite term. Contact our support team via live chat, available 24/7, or email [email protected], and we will apply your request promptly. During self-exclusion we will close your access to deposits, play and promotional communications.

1. Limit changes take effect as stated at the time you make them; decreases apply immediately, increases after a cooling period.
2. Self-exclusion cannot be reversed before its stated expiry.
3. Where we detect signs of gambling-related harm, we may contact you and, where appropriate, restrict your account even before you ask.

Account Closure and Complaints

You may close your account at any time by contacting our support team. We will confirm the closure and, provided your balance is withdrawable and all verification checks are complete, return your remaining funds through your registered payment method. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

If something goes wrong, raise it with our support team first. Complaints received by live chat or email are logged with a reference number and answered within a reasonable timeframe, escalating to senior management if unresolved. Nothing in these terms limits any statutory consumer rights you hold under Australian law, and these terms are governed by the laws applicable to our licence; courts of the competent jurisdiction under that licence have authority over disputes, subject to your mandatory local protections.

When We Update These Terms

We may amend these Terms and Conditions at any time to reflect changes in law, licence conditions, our services or responsible gaming obligations. The current version, with its effective date, is always published on this page.

Material changes are notified to registered players by email or by an in-platform notice at least 7 days before they take effect, unless a shorter period is required by law. If you keep using our platform after the effective date, the amended terms apply to you; if you do not accept them, you may close your account before that date.

Frequently asked questions

How old do I have to be to play at Mrbet Casino?

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and reside in a country where online gambling is permitted.

When do I need to verify my identity?

Verification is required before your first withdrawal. Send a government-issued ID, proof of address no older than 3 months and proof of your payment method; processing takes up to 72 hours.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts may be suspended and balances forfeited.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and request a cool-off period or self-exclusion. We will apply it promptly, and it cannot be reversed before its stated expiry.

What happens if I break the bonus rules?

Exceeding the maximum bet during a bonus, playing excluded games or using abusive betting patterns may void the bonus and any winnings derived from it.